Choose the address that best matches your request. Please write from the email connected to your PromoYield account whenever possible.
Product supportsupport@promoyield.comAccounts, campaign tools, reports and technical issues
Billing supportbilling@promoyield.comSubscriptions, receipts, cancellations and refunds
Privacy requestsprivacy@promoyield.comAccess, correction, deletion and privacy questions
Securitysecurity@promoyield.comReport a vulnerability or suspected account compromise
Legal enquirieslegal@promoyield.comTerms, notices and formal legal correspondence
General enquirieshello@promoyield.comPartnerships and questions not covered above
What to include
Include your name, account email, workspace name and a clear description of the issue. For billing enquiries, include the transaction reference—but never send your card number, PIN, password, MFA code or recovery codes.
Response times
We aim to acknowledge support and billing messages within two business days. Privacy, security and legal matters are prioritised according to urgency and applicable statutory deadlines.
Business location
PromoYield is operated from Nigeria and serves customers internationally through promoyield.com.