This policy applies to paid PromoYield subscriptions purchased directly through promoyield.com. It should be read together with our Terms of Service.
1. Cancelling a subscription
You may cancel through Plan & usage → Manage billing in your workspace. Cancellation stops future renewal. Unless a refund is approved or the law requires otherwise, your paid features remain available until the end of the billing period already paid for.
2. First-subscription refund
If your first paid PromoYield subscription does not meet your needs, you may request a refund within seven calendar days of the initial charge. Approval may depend on confirming the account and payment and checking that the request is not fraudulent or abusive. This goodwill period does not limit any stronger mandatory right available under applicable consumer law.
3. Renewals and other charges
Renewal charges, partially used billing periods, plan downgrades and failure to cancel before renewal are generally non-refundable. We may make an exception where required by law or where there has been a verified duplicate charge, incorrect charge or prolonged service failure attributable to PromoYield.
4. How to request a refund
Email billing@promoyield.com with your account email, workspace name, transaction reference, payment date and reason for the request. Do not send card details, PINs or one-time passwords.
5. Processing an approved refund
Approved refunds are returned through the original payment method where possible. Bank and payment-network processing times vary and are outside PromoYield’s direct control. Currency-conversion differences, bank fees and third-party charges may not be recoverable.
6. Chargebacks
Please contact us first if you do not recognise or disagree with a charge. Fraudulent or abusive chargebacks may result in account restriction while the payment is investigated.